Refund policy

30-Day Return Window

Purchases made directly from fabtab.com may be eligible for return within 30 days after delivery, subject to the conditions below.

Start a Return

To request a return, email hello@fabtab.com with your order number and the reason for your return. Do not send an item back before your return has been authorized.

For eligible non-defective returns, customers are responsible for return shipping costs. However, where the cost of return shipping exceeds the value of the product, Fab Tab reserves the right to waive the return requirement and allow the customer to keep the item. 

Authorized returns must be sent to: Shiplogic C/O Moshe, 60 Jiffy Road, Somerset, NJ 08873, United States.

Unused Products

Unless the satisfaction guarantee below applies, an item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

Love It or Your Money Back

If your first Fab Tab purchase does not meet your expectations, contact us within 30 days after delivery. We may ask for details, photos, or other information so we can understand the issue and improve. The satisfaction guarantee is limited to one approved claim per customer or household and applies only to products purchased directly from fabtab.com. We reserve the right to refuse claims that appear fraudulent, abusive, or inconsistent with the purpose of the guarantee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is defective or damaged, or if you receive the wrong item. Include clear photographs or video where relevant. Once the issue is verified, we will replace the item or issue an appropriate refund at no cost to you.

Customer-Initiated Returns

For an eligible return that is not caused by damage, defect, or our error, the customer is responsible for return shipping. If we provide a prepaid return label, its cost may be deducted from the refund. Original shipping charges, if any, are non-refundable.

Non-Returnable Items

·       Gift cards.

·       Items returned without prior authorization.

·       Items returned more than 30 days after delivery.

·       Used, opened, or damaged items, except where the satisfaction guarantee applies or the item is defective.

·       Products purchased from Amazon or another third-party retailer; those purchases are governed by that retailer’s return policy.

Exchanges

We do not offer direct exchanges. If you would like a different product, return the original item if eligible and place a new order.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund has been approved. Approved refunds are issued automatically to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact hello@fabtab.com.